Terms & Conditions
Last updated 14 September 2026
These Terms & Conditions govern your use of the Keystone Coaching Online website and your purchase and use of our digital products.
Keystone Coaching Online is operated by Keystone Consulting Group Pty Ltd, an Australian company.
By accessing this website, purchasing a product, or using our digital resources, you agree to these Terms & Conditions.
1. Our products
Keystone Coaching Online provides digital self-coaching, personal development and learning resources, including workbooks, guides, assessments and related materials.
Product descriptions, prices and availability may change from time to time.
2. Digital products
Unless otherwise stated, our digital products are supplied electronically.
For products such as Finding Your Starting Point, you are purchasing a digital workbook in PDF format. No physical product will be shipped unless a product page specifically states otherwise.
You are responsible for ensuring you have suitable software and a compatible device to access and use the product.
3. Personal-use licence
When you purchase a Keystone Coaching Online digital product, you receive a limited, non-exclusive, non-transferable licence to use that product for your own personal use.
You may:
download and save the product to your own devices;
print copies for your own personal use; and
complete, annotate and use the workbook for your own development.
You may not:
resell, redistribute, share or give the product to another person;
upload the product to a shared drive, website, marketplace or file-sharing service;
reproduce substantial parts of the product for commercial use;
modify and resell the product as your own;
use the product to create competing commercial products; or
remove or obscure copyright, ownership or attribution notices.
4. Intellectual property
All content made available by Keystone Coaching Online, including text, frameworks, exercises, graphics, layouts, branding, downloadable files and other materials, is owned by or licensed to Keystone Consulting Group Pty Ltd unless otherwise stated.
Nothing in these Terms transfers ownership of any intellectual property to you.
5. Payments
Prices are displayed in the currency stated on the relevant product page.
Payments may be processed through third-party payment providers such as Stripe.
By completing a purchase, you authorise the applicable payment provider to process the payment using the details you provide.
6. Access and delivery
Digital products are made available after successful payment.
Access may be provided through a download page, email, customer account or another digital delivery method.
You are responsible for downloading and securely saving purchased files once access is provided.
7. Refunds
Refunds for digital products are governed by our Refund Policy.
Nothing in these Terms excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or any other applicable law that cannot lawfully be excluded.
8. Personal development disclaimer
Keystone Coaching Online products are intended for self-reflection, learning and personal development.
They are not a substitute for professional medical, psychological, psychiatric, counselling, legal, financial or other specialist advice.
No particular personal, career, financial or other outcome is guaranteed from using our products.
You remain responsible for your own decisions, actions and outcomes.
9. No guarantees
We aim to provide practical and useful resources, but individual experiences and results will vary.
We do not guarantee that use of a product will lead to any specific level of clarity, confidence, personal change, career outcome or other result.
10. Website availability
We aim to keep our website and digital delivery systems available and functioning, but we do not guarantee uninterrupted or error-free access.
We may update, suspend or modify parts of the website or our services where reasonably necessary.
11. Third-party services
Our website and services may rely on or link to third-party providers, including payment processors, email services, hosting platforms and analytics services.
We are not responsible for the availability, content or privacy practices of third-party services that we do not control.
12. Limitation of liability
To the extent permitted by law, Keystone Consulting Group Pty Ltd is not liable for indirect, incidental, special or consequential loss arising from your use of the website or digital products.
Where liability cannot lawfully be excluded, our liability is limited only to the extent permitted by applicable law.
13. Prohibited use
You must not use our website or products:
for unlawful or fraudulent purposes;
in a way that infringes another person's rights;
to interfere with website security or functionality;
to distribute malware or harmful code;
to copy or exploit our intellectual property without permission; or
in a way that breaches these Terms.
14. Changes to these Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on our website with the date it was last updated.
Your continued use of the website after changes are published will be subject to the updated Terms.
15. Governing law
These Terms are governed by the laws of New South Wales, Australia, and applicable Commonwealth laws.
Subject to any rights you may have under applicable consumer law, disputes will be subject to the jurisdiction of the courts of New South Wales.
16. Contact
Keystone Coaching Online
Operated by Keystone Consulting Group Pty Ltd
Australia