Privacy Policy
Last updated 13 September 2026
Keystone Coaching Online respects your privacy and is committed to handling your personal information responsibly.
Keystone Coaching Online is operated by Keystone Consulting Group Pty Ltd, an Australian company. This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, purchase our digital products, communicate with us or otherwise interact with our services.
1. Information we collect
Depending on how you interact with us, we may collect information such as:
your name and email address;
information you provide when making a purchase;
records of products you have purchased from us;
communications you send to us;
technical information such as browser type, device information, IP address and website activity; and
information collected through cookies, analytics and advertising technologies.
We do not intentionally collect sensitive personal information unless it is reasonably necessary and you choose to provide it to us.
2. Payment information
Payments for our digital products may be processed by third-party payment providers such as Stripe.
Keystone Coaching Online does not directly store your complete credit or debit card details. Payment providers process payment information according to their own privacy and security practices.
3. How we use your information
We may use your personal information to:
process and fulfil purchases;
provide access to digital products you have purchased;
send purchase confirmations and service-related communications;
respond to questions or support requests;
operate and improve our website, products and services;
understand how visitors use our website;
measure the effectiveness of our marketing and advertising;
send marketing communications where you have consented to receive them or where otherwise permitted by law;
prevent fraud, misuse or security incidents; and
comply with legal and regulatory obligations.
4. Email communications
When you purchase a product, we may send you transactional emails relating to your purchase, including confirmations, access instructions and important service information.
Where you have agreed to receive marketing communications, we may also send information about Keystone Coaching Online products, resources or offers.
You can unsubscribe from marketing emails at any time using the unsubscribe link provided in those emails. Transactional messages relating to a purchase or service may still be sent where necessary.
5. Cookies, analytics and advertising
Our website may use cookies and similar technologies to operate the website, understand visitor behaviour and measure the effectiveness of our marketing.
We may use third-party analytics or advertising services. These providers may collect information about your device and interactions with our website in accordance with their own privacy policies.
As our marketing activities develop, this may include technologies used to measure advertising campaigns and understand whether visitors complete actions such as purchasing a product.
6. How we store and protect information
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
We use third-party technology providers to operate parts of our business, including website and funnel hosting, email communications, payment processing and digital product delivery.
No method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. Third-party service providers
We may disclose personal information to trusted service providers where reasonably necessary to operate our business. These may include providers of:
website and digital sales platforms;
payment processing;
email and communications;
cloud hosting and storage;
analytics;
advertising and marketing services; and
professional or technical services.
We only disclose information reasonably necessary for these providers to perform their services.
6. How we store and protect information
We take reasonable steps to protect personal information against misuse, interference, loss and unauthorised access, modification or disclosure.
We use third-party technology providers to operate parts of our business, including website and funnel hosting, email communications, payment processing and digital product delivery.
No method of transmitting or storing information electronically can be guaranteed to be completely secure.
7. Third-party service providers
We may disclose personal information to trusted service providers where reasonably necessary to operate our business. These may include providers of:
website and digital sales platforms;
payment processing;
email and communications;
cloud hosting and storage;
analytics;
advertising and marketing services; and
professional or technical services.
We only disclose information reasonably necessary for these providers to perform their services.
8. Overseas processing
Some of the technology and service providers we use may store or process information outside Australia.
As a result, personal information may be disclosed to or processed by recipients located overseas, including in countries where our technology providers operate their services.
Where applicable, we take reasonable steps to ensure personal information is handled appropriately and in accordance with applicable Australian privacy requirements.
9. Accessing or correcting your information
You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.
We may need to verify your identity before processing a request.
10. Retention of information
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including providing products and services, maintaining business and transaction records, resolving disputes and meeting legal or regulatory requirements.
When personal information is no longer reasonably required, we may securely delete or de-identify it where appropriate.
11. Privacy concerns and complaints
If you have a question, concern or complaint about how we handle your personal information, please contact us using the details below.
We will review your concern and aim to respond within a reasonable period.
If you are not satisfied with our response and Australian privacy law applies, you may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
12. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, technology, services or legal obligations.
The latest version will be published on our website with the date it was last updated.
13. Contact us
Keystone Coaching Online
Operated by Keystone Consulting Group Pty Ltd
Australia